Refusionspolitik
At Satin-Style, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely happy with your purchase, you have the right to return it within 30 days.
Conditions for Returns
- Product Condition: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Non-returnable Items: Certain types of goods such as personalized items or items sensitive to hygiene cannot be returned.
Return Process
- Contact Us: To initiate a return, please contact our customer service within 30 days of receiving your order at support@satin-style.com. Include your order number and the reason for the return.
- Receive Return Instructions: You will receive return instructions after contacting customer service, including the return address. Please ensure you reach out before sending anything back.
Return Costs
The direct costs of returning the goods are your responsibility.
Refund Process
- Processing Time: We process refunds within 7 days of receiving your return.
- Refund Method: Refunds are processed using the original payment method you used during your purchase.
Specific Scenarios
- Damaged or Faulty Items: If you receive a damaged or faulty product, please contact us immediately with photos of the damaged item. We will arrange a replacement or refund as soon as possible.
- Incorrect Product Received: If you accidentally receive the wrong product, contact us to receive the correct products at no additional cost.
- Item Not Arrived: If your item has not arrived within the expected delivery time, please contact us to investigate the issue and find a suitable solution. Your order might still be on its way, please check our shipping policy and track your order on our Tracking Page.
- Change of Mind: You may return any item within 30 days as long as it meets our return conditions.
- Cancellation: You can cancel your order within 24 hours after placement without any cost. If the order has already been dispatched, please wait until you receive the item and follow the standard return process.
- Exchanges: Exchanges are not permitted.
Company Information
Website Name: Satin-Style
Company Name: APM ECOM LTD
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
E-Mail: support@satin-style.com
Contact Form: Here
Phone: +44 7481981058
Company Number: 15169502
VAT Number: 231042245
Customer Service Opening Hours:
Monday to Friday from 9AM to 5PM
Saturday and Sunday from 9AM to 2PM